Terms of Service
Effective Date: January 10th 2025
Welcome to Syble.ca ("we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website and services, including all products and add-ons sold through syble.ca (the "Site").
By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.
1. Services
Syble.ca provides web development packages and digital services, including:
- Website creation and customization
- SEO optimization
- Branding and CRM setup
- Social media content design
Services are offered as one-time purchases or subscription-based add-ons. Features vary by package and are detailed on our Site.
2. Payment & Taxes
All payments are processed securely through Stripe. HST (13%) applies to all purchases where applicable. Prices are listed in Canadian dollars (CAD) and may change without notice.
3. Refund Policy
We offer a 100% store credit refund if you are not satisfied. No cash refunds are provided. Credits may be used toward any future service.
4. Revisions & Scope
Each package includes a fixed number of revisions:
- Ignite and Momentum: 3 revisions
- Dominion: Unlimited revisions
Requests outside the original scope may incur additional charges.
5. Client Responsibilities
You agree to:
- Provide accurate information via forms (demo requests, purchases, etc.)
- Cooperate during the project timeline
- Use our services in compliance with all laws
You must not:
- Submit unlawful or harmful content
- Attempt to breach our site security
- Resell our deliverables without consent
6. Data Collection & Use
By submitting forms (demo, contact, checkout), you consent to us collecting and storing your data. This data is used internally to measure key performance indicators (KPIs) and improve service quality.
We do not sell your data to third parties. For full details, see our Privacy Policy.
7. No Guaranteed Results
Any case studies, metrics, or claims we reference (including SEO, conversions, or sales increases) are for illustrative purposes only. Individual results vary and are not guaranteed.
8. Intellectual Property
Unless otherwise agreed:
- All source code and designs remain property of Syble.ca until full payment is received.
- After final delivery and payment, you receive a non-exclusive license to use the materials on your own website/business.
- We retain the right to display work in our portfolio unless otherwise agreed in writing.
9. Support
- Ignite & Momentum: 30 days free support after delivery
- Dominion: 90 days free support
Support covers bug fixes and usage questions — not new features or redesigns.
10. Legal Compliance Disclaimer
Some of our service packages include features described as "legally compliant" (e.g. cookie notices, privacy policy pages, security features). While these features are designed to follow general best practices and current regulations, we are not a law firm and do not provide legal advice.
You are solely responsible for ensuring that your website and business operations comply with all applicable local, provincial, national, or international laws, including but not limited to privacy, accessibility, e-commerce, and marketing laws.
We strongly recommend that you consult with a qualified legal professional to review and approve all compliance-related content.
11. Termination
We reserve the right to cancel services or terminate access to the Site if you breach these Terms or abuse our team or platform.
12. Changes to Terms
We may update these Terms at any time. Continued use of our Site means you accept any modified terms.